ST Engineering iDirect, a global company in satellite communications, has announced its AI-powered network analytics platform proof of concept that enables operators to anticipate and resolve network issues before they escalate.
The platform was recently validated by Q-KON, a provider of satellite communication solutions in Africa, which used it to detect anomalies and identify an installation error before it affected service—demonstrating its real-world impact and directly improving customer experience and operational performance.
This underscores how real-time insights, predictive analytics, and anomaly detection are reshaping satellite network operations.
“Our strategy goes beyond connectivity. We’re developing value-added applications that help our customers run smarter, more resilient operations and create a true competitive edge,” said Sridhar Kuppanna, CTO and SVP of Engineering, ST Engineering iDirect. “By enabling operators to resolve issues early, optimize resources, and boost workforce efficiency, our network analytics platform advances both business outcomes and customer satisfaction.”
ST Engineering iDirect’s platform leverages both historical and real-time data—such as weather patterns—to predict throughput, identify anomalies, and drive proactive interventions. By minimizing downtime and maximizing network reliability, it empowers operators to meet customers’ expectations and deliver exceptional service by ensuring uninterrupted connectivity. The platform will help operators cut operating expenses, streamline resource management, and transition from manual to autonomous workflows, driving greater customer satisfaction and operational efficiency.
“The insights gained from ST Engineering iDirect’s network analytics platform will be transformative,” said Dr. Dawie De Wet, CEO of Q-KON. “The ability to predict and prevent issues before they impact service will raise our operational standards, ensure reliable connectivity for our customers and enable us to offer advanced service packages.”
