FNB has been recognized once again as South Africa’s Best Digital Bank, highlighting its commitment to customer-focused innovation and digital expertise.
The bank achieved a top score of 73.34 in SITEisfaction®’s annual survey assessing customer satisfaction with digital banking services to secure first place in both mobile and internet banking categories.
The SITEisfaction® report, conducted annually by Human8, remains the only independent benchmark focused exclusively on digital banking in South Africa. This year’s study surveyed 2,000 users across major consumer banks, offering critical insights into satisfaction drivers and emerging trends.
“We are honored to be recognized once again as South Africa’s Best Digital Bank,” says Harry Kellan, CEO of FNB. “Our digital journey is about people first. We’re focused on making banking that’s simple, safe, and personal. As digital banking evolves, so do we, constantly innovating to make it easier for our customers to bank with confidence anytime and anywhere.”
This recognition follows strong digital performance reflected in FNB’s latest financial results. The bank’s digitally active customers grew to 7.78 million over this period, and digital channels delivered volume growth in line with its strategy to drive customer engagement on its digital interfaces. In June 2025, digital transactional volumes reflected strong growth, with 713 million transactions processed via online banking (up 14%), 156 million via banking app, and 20 million via mobile banking.
The active transacting base on the banking app reached 6.32 million customers, up 9% year-on-year, with a new monthly record of 157 million logins, a 22% increase compared to June 2024. Across all digital platforms, total logins reached 2.15 billion, with the app contributing 1.7 billion, followed by 238 million on online banking and 183 million on mobile banking.
After a record number of innovations over the last decade, FNB is further increasing its focus and investments in technology and data platforms to expand the tools and services it provides to help customers thrive.
“We’ve spent years investing in data, technology, and refining our channels to keep up with our customers’ needs now and into the future. Our customers can look forward to even smarter tools and services like chatbots and customized in-app functions based on their unique requirements, but these developments are always part of our focus on the individual and unique needs of our customers and meeting them where they are on their financial journeys,” Kellan added.
“Our journey is guided by a simple principle: putting our customers at the center of everything we do. Being recognized as South Africa’s Best Digital Bank is a proud moment, but it is also a reminder for us to keep innovating, listening, and evolving with our customers. We remain committed to building digital experiences that empower our customers to thrive securely, simply, and seamlessly,” concluded Kellan.
