FNB eBucks announced a series of enhancements to its rewards program, aimed at delivering greater value and a more streamlined experience for customers.
The updates include improved travel rewards, the introduction of eBucks ‘PayDay’, a simplified and predictable user experience for customers, and increased rewards for customers who engage with FNB’s popular insurance offerings.
” At eBucks, we know how much our customers value their monthly eBucks rewards but understand that greater clarity was needed as to when their rewards would be received. From October, eBucks will be enhancing its value by giving customers a mid-month breather with an ‘eBucks PayDay’ on the 15th of each month.
eBucks has always been about working with our valued customers to help them in their daily lives and to reward them for their loyalty to FNB. This mid-month ‘PayDay’ will create a predictable schedule for receiving rewards, making planning simpler and easier,” said FNB eBucks CEO, Pieter Woodhatch.
The revitalized travel product for domestic travel will be active from November and will address some of the points of frustration customers have raised in the past. Travelers will know that different airlines often price tickets in very different ways, frequently resulting in large differences between ‘base fares’ and ‘full ticket prices’ that include taxes.
From next month, eBucks customers will be rewarded with discounts on the full fare, including taxes, across all fare types, including ‘bag’ as well as our new ‘no bag’ options. This change will be supported with a simplified travel booking experience, where passenger rewards are simply explained against the fares.
“Our customers have been clear that they are looking for quick, simple and transparent travel benefits that are easy to use and we are pleased to be making this happen,” Woodhatch says.
“Banking and the management of one’s own finances are both fast-moving and ever-changing environments, and we, at eBucks, are looking at ways to adapt to the needs of our customers and offer value they both want and need. These rule changes and new products will ensure we both preempt and respond to the needs of our customers while remaining personally relevant with differentiated value,” he adds.
The details of the updates and new products will be rolling out in this October communication in the coming month to help customers ensure they get the most out of their eBucks experience.
